1. apple is a very big company. surely they are prepared for situations like this
2. surely they have prompted enough information about me when i created the account for me to be able to prove myself when i need to
3. apple is rich enough to invest in proper security
WRONG. FUCKEN WRONG.
I am so angry. I'm livid with ANGER. AND RAGE. PMS X 1000 ON YOUR ASS APPLE. AND PMS X 10000383475029842932 ANDREW FUCKING PHAN. I WILL SUE YOUR FAT ASS.
I've spent a total of 3 hours on the phone, and a total of about an hour trying to find the freaking number to get some service.
There's your first fault apple. You litter your website with new products that all look the same, but barely spare a glance to guide your loyal customers when they need help.
So already frustrated, I call you to spend half an hour on hold after being told " it will be no more than 10 minutes, thank you for holding". The only thing I'll be holding is my grudge against you mate.
the first phone call im meet with a nice guy who's all apologetic and sad for me that ive been hacked. only to slap me in the face saying he cant do shit because he doesnt know if im uyen.
the only way i can prove myself in this goddamn place, is by answering 3 security questions that i dont even recall having. like sure, maybe its my fault that i dont remmeebr the answer. but surely there must be something else?! he doesn't know, so he says sorry and passes me onto security department.
Again, I'm faced with a very nice lady whos all apologetic and 'good services RUS :D' only to tell me she cant access anything on my account cause ive been locked out. LIKE NO SHIT LADY, WHY DO YOU THINK IM ON THE PHONE WITH YOU. she tells me to call back tmr :) and its all smiles because that's a fucking genius idea.
So i call today. once again, im met with a nice and apologetic young man who tells me ooooo i dont know how to fix this because you cant answer the security questions. Let me pass you to the fraud department. Hello what do you know, a really nice young man who's really apologetic tells me how much he feels for me. But then says i cant answer the security questions so bad luck :(
At this stage, I'm like..mate, hold up. You all yak on about these security questions but what are they? why dont i recall them?
and he tells me, when you make your first purchase with your moolah, itunes will prompt you to create and answer 3 security questions to protect you. this system was only implemented a year ago.
so i tell him, i have not made purchases with my money from itunes this year. the first purchase was made on the 2nd when i got hacked. would that not mean that person created the security questions?
he goes all silent and meeps around about how maybe its my family.
and i tell him NOOOO, THAT MASTERCARD NUMBER IS NOT OURS.
at this point its hopeless. he said he froze the account and its gonna be that way till i answer the security question. lmfao. you and your goddamn security questions. WHAT HAPPENS WHEN IM NOT THE ONE WHO CREATED THEM?
he then told me that in order to have changed my password, the hacker would have had to answer the security questions.
so i told him, is it then not obvious taht they wrote the security questions then?
so he said, it is company policy to protect the owner of the account so that their details are not changed without answering the security questions.
he was basically implying that im trying to hack Andrew Phan, our golden boy. the boy with the answers to the security questions!!
at this point im livid with anger. And the horrible thing about me is that i cry when im superbly angry. my anger and violencebuilds up to just tears. its gay, but i just started sobbing over the phone going WHY CANT YOU DO ANYTHING? YOURE APPLE. YOU MUST HAVE SOMETHING OTHER THAN SOME MEASLY QUESTIONS.
I listed to him the aps i bought, i listed to him the devices connected to it, i listed to him my DOB, my old password, the passowrd to that email, i verified the codes he sent to the devices. but no. 'we need the answer to the security questions'
YOUR SECURITY QUESTIONS CAN FUCKING SUCK ITS OWN DICK.
Oh, and just when im not fucking pissed enough, he starts telling me to change the passwords to my otehr accounts in case. So i tell him, surely, if you're telling me this, you must know that im the owner of the account then? what use would it be for me to fucking hack the account of a girl who's been hacked. AT LEAST I AM OF CORRECT GENDER. GIVE ME THAT AT LEAST.
And as im sobbing my goodbye thank you very fucking much, as consolation he goes that he's sending me information about how to be internet safe. how kind of you sir. someone give the guy a medal.
urgh what an idiot. then he adds that i can issue a complaint to help improve the apple security in the future if i wish.
oh ho ho.
so i ask him.
'this legendary security question system, it only pops up when you make a purchase on itunes?'
'yes'
'so for someone like me who uses it to just download aps like ibooks and such, wont actually be prompted to install it throughout the time i use it?'
'no, only until you make a purchase of an ap that costs'
'so this hacker that comes in and shoves someone's card in to buy their own random aps, will be prompted?'
'ma'am-'
'HYPOTHETICALLY'
'yes.'
'what happens in that case for the real account owner?'
he doesn't reply
'exactly.
and with the answer to the security questions alone, what can the holder change?'
'Everything.'
YEAH MATE, YOU SAID IT YOURSELF.
i told him that once there was an attempt to steal a useless account i had on some forum. and that it was impossible because it required email activation.
A useless forum is at least able to protect me.
Or you know, make sure the security questions arent just tehre for when money is involved. This is identity theft. Make sure its completed by the owner itself. someone's gonna find their mastercard is missing hundreds of bucks and point at the identity still listed there : u-yen.hua@hotmail.com
and lmao at the fact that the security questions were only implemented last year. to hell with that man. if they werent in place perhaps i could have hacked my own account to steal myself back.
my plan now is to go to that address and ask to speak to Andrew Phan. And i'm going tobe calm, because i dont want to cry, thats pathetic. unfortunately, i may have to obtain the expiry date and card number of the mastercard BECUASE I FUCKING NEED THAT NOW TO GET MY ACCOUNT RESET TO ME.
thats so annoying. ITS NOT MY CARD. but because there's money invovled they want me to verifiy 'my card'. so annoyed.
I will give that Andrew an earful. My aunty drove past the address and she says that gangsters live there lol. how cool. gangsters playing minecraft, ninja jump and deal or no deal. well i love my email address and i hate the idea that some fucker is using my email account. how dumb can he get. its much faster and easier to create an email account than to hack. you like living on the edge or some shit?
SUNSHINE COME FUCKING AT ME
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